At Europa Casino our goal is to make your gambling experience enjoyable and exciting, but we support the principle of responsible gambling and believe this form of entertainment should be practiced with moderation and awareness.
We recognise the existence of gambling addiction, a disorder characterised by a strong dependence on gambling, difficulty limiting the money or time spent playing, and which can cause harmful consequences not only for the player but also for their loved ones.
That is why we provide tools that limit, reduce or stop our members' gambling activities at their request. Indeed, every player has the option to:
- Choose to suspend gambling for a specified period.
- Impose a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
A request to reduce a deposit limit or to freeze an account will be processed upon receipt. However, to increase a deposit limit a period of 7 days is required. It is important to note that our staff have no control over these limits, which means they can only be changed or removed by the player.
If in doubt, ask yourself these questions:
- Have I tried to cut down or stop gambling, without success?
- Am I betting more and more money to achieve the same level of excitement?
- Do I hide from my relatives the fact that I gamble, or how much time and money I spend on it?
- Has gambling ever jeopardized or broken a relationship with a loved one?
If you answered Yes to most of these questions, it may be time to consider using our tools to limit yourself or to seek help — this is not a sign of weakness, but rather a sign of strength and wisdom.
Our team is also available if you would like to talk to us about gambling-related issues. We will listen without judgment and strive to provide all possible solutions and assistance. Feel free to contact us via live chat or by email at [email protected].
