1. Introduction
1.1 Europa Casino reserves the right to modify the terms and conditions at any time without prior notice. These come into effect as soon as they are published on this page without retroactive effect regarding bonuses and promotions. It is the user’s responsibility to review these terms and conditions and refer to them regularly. Any deposit or play on Europa Casino implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money on Europa Casino.
2.2 The minimum age required to create an account is 18 years old.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Europa Casino.
2.4 The Company permits only one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players intend to play at our casino from a common computer network (hostels, shared residences, etc.) or from the same household, we strongly advise them to contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be required to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must match the player's legal name and identity.
2.7 It is the player's responsibility to ensure they are the sole person able to access their account by keeping their login information secure. We recommend our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters, including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, notably those with political, racist, pornographic, insulting or violent content, or promoting terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account with no recorded activity for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account maintenance fee of 5 INR per month on any inactive account with a positive balance. In such a case, the said fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover remaining funds from their inactive accounts by logging into their personal area and requesting a withdrawal.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires a prior account verification. The required documents are as follows :
- A valid form of identification (passport, driving licence, or national identity card).
- A proof of address no older than 3 months in PDF format showing the customer's full name and address. Acceptable proofs of address include bank statements, pay slips, water, gas, or electricity bills, as well as landline/internet phone bills.
- Any official document issued by the user's bank showing the IBAN and BIC/SWIFT codes.
If the user cannot provide one of these supporting documents, they must inform customer support.
3.3 All Europa Casino accounts may be subject to a general or specific verification concerning the player's age, identity, payment methods, and compliance with our terms of use. If the player does not meet the required deadlines to verify their account, Europa Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before making a withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the allotted timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Europa Casino account. The player agrees to inform customer support of any change in circumstances to keep their account up to date and verified by providing supporting documents.
3.7 The player should ensure they submit a complete file containing authentic, legible, and good-quality documents so that processing times can be met.
3.8 The processing time for account verification is 1 (one) business day once all required supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Europa Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process financial transactions and therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the first and last name of the Europa Casino account holder.
4.5 The list of available payment methods may vary according to the company's discretion and/or the player's geographical area.
4.6 By choosing to gamble with real money on games of chance, the user accepts the possible risk of losing.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotion's terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in compliance with the standards imposed on us for anti-money laundering.
5.4 Withdrawal methods are linked to the payment methods used for previous deposits. If a payment method does not allow proper processing, we reserve the right to choose the method for paying the withdrawal.
5.5 In certain cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the originally requested one. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless stated otherwise in the Promotional Terms and Conditions, or except at our discretion—for example, for players with a privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example, in the case of winnings from a free sign-up bonus), any balance exceeding the maximum authorised amount will be voided and removed from the account.
5.9 Any withdrawal request will void active bonuses, including unredeemed free spins (see Bonus Terms and Conditions).
5.10 If one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any associated bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and provided no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel all or part of the funds in case of non-compliance with these Terms and Conditions. The player will be informed by email. (see 14. Account Closure and Retention of Funds).
5.13 It is the player's responsibility to enquire about taxes and levies applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses, please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9 AM to 10 PM) or by email.
7.2 The user agrees to use correct and respectful language in their interactions with members of the Europa Casino team. Any abuse or behaviour deemed inappropriate may lead to suspension or permanent account termination.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to anti-money laundering and counter-terrorist financing laws and must, in this respect, exercise due diligence on all accounts.
Information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to perform public searches and to carry out checks in order to verify the accuracy of the data submitted.
8.3 While we apply our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are complete.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or because we are unable to verify their identity, no activity may be undertaken from the account and the account will be frozen and/or closed. In such a case, we will return any deposited funds present in the account at the time of the freeze and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player's funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documentation necessary for the fulfilment of our obligations. Any communication for the provision of information/documentation should not be considered a final communication in this respect.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures that we may be required to take under the law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once recorded and when that limit is reached, the player will no longer be able to deposit until their limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict their access to their gaming area for a specified period using the "Account Freeze" option from the cashier. Following this restriction, active funds will be frozen and no transactions can be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for an account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.europawithdrawal.shop) and does not include other sites we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of the data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way with, or otherwise engaged by, the licensee to provide services as set out in these terms. We will process players' personal data in accordance with this website's Privacy Policy.
Recording of personal data
Europa Casino ensures that the personal data of our players is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This enables us to provide our players with a safe and user-friendly browsing experience. Such information may be disclosed to law enforcement authorities in India or to our data processing service providers for review when it is in accordance with our legally binding duties or obligations. Europa Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Europa Casino is required to maintain a secure online register of all registered players. In addition, Europa Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player's account for at least five years from the player's last transaction or account closure. Europa Casino will retain this information for the period required by Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Europa Casino site requires the storage of small pieces of data sent from the web server to the browser, commonly known as "Cookies". The use of a cookie is in no way linked to a player's personal information, but is intended to provide an increasingly optimized and personalized gaming experience. Please note that the website www.europawithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Europa Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may, at any time, unsubscribe from newsletters by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and according to the instructions on the website to notify us of any complaint and/or malfunction concerning our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not being registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any amount staked may not be subject to a refund claim.
11.3 Complaints are handled by the support team and referred to management if necessary. All complaints considered reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held liable for any involuntary interruption of the Site's operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, will be submitted to the exclusive jurisdiction of the courts of India.
12.3 The regulation of games and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and, if you are permitted by the law of your country of residence to gamble, you may open an account with us. We disclaim all liability in the event of breach or violation of applicable law. Otherwise, we reserve the right to reject your account application or to disable your account. In addition, players declare that they are not residents of the United States and its dependencies or of any jurisdiction from which access to our services is prohibited. Europa Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 business hours where possible.
13.2 Europa Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to any bonuses and/or any other promotional offers that may have been granted to them.
13.3 Upon an account closure for whatever reason, if we find cheating, irregular play, collusion, fraud / criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to retain any funds still present in the balance. If it is not possible to pay the full balance at once due to payment limits or for other reasons, the account will remain open until the full amount has been withdrawn by the player.
13.4 Any real cash balance on your account at the time of closure will be credited to a payment method registered on your account and chosen by us, unless we retain such funds for the reasons stated above.
13.5 In addition, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you hold more than one active account with Europa Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the state/union territory/country and/or the jurisdiction in which you reside;
e. If you have allowed or permitted (intentionally or otherwise) someone else to access or play on your account;
f. If you have not played solely for your own personal entertainment (i.e. you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method available associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) designed specifically to defeat Europa Casino, to increase your chances of winning or that you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any game manipulation such as the use of the Martingale system, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit a system anomaly to your advantage in respect of the system, balances, bonuses, free spins or similar; any related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer’s rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After lodging a dispute relating to a deposit issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, according to the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be the subject of a diligent investigation and, if necessary, information will be obtained from the player’s account, game providers, PSPs, etc., until a clear and satisfactory conclusion can be reached.
14.8 In the event a refund is agreed, the amount returned will be an accurate reflection of what is due to the player and proportionate to the player’s balance and winnings.
14.9 We reserve the right to withhold any refund until the identity of the account holder has been established to our satisfaction.
14.10 Wherever possible, refunds will be made by the same method used for deposits. If the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals but we cannot send a transfer due to restricted regions, the refund may be made to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was denied.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the matter.
14.14 If the matter still cannot be resolved, the player should refer to our complaint procedure policy. (see 11. Complaints)
14.15 Wherever possible, the time period between a refund request and the resolution, approving or rejecting the refund, will not exceed 72 hours from receipt of the request.
